Shipping & Warranty Policies

Are all CHOICE products purchased online covered by warranty?

All items sold on the CHOICE website come with CHOICE warranty terms & will be serviced by the CHOICE.

How much are the delivery charges?

CHOICE provides free delivery on all items if your total order amount is up to N150,000/- or more within Lagos and N350,000 in any other State within Nigeria. Otherwise the buyer bears the delivery charge which is based on the location and the quantity of goods ordered.

What is the estimated delivery time?

Every purchase made and confirmed on CHOICE online must be delivered under 5 business days within Lagos and under 7 days in any State in Nigeria. Except in a situation of unforeseen circumstances, like break down of vehicle. In such cases the buyer must be adequately informed.

Preorder or forthcoming or awaiting: These items are soon to be available and we prebook your item for you. The item will be sent to you within 5 days of its arrival in Lagos.

 

Out of Stock items

Currently we do not have these products available for sale. Please write to us with your details and we will let you know once it is available for sale at www.choicesanitary.com.ng. The availability of product is purview of CHOICE.

With every order, you will receive an email containing the details of the order placed by you. You can also see the history of the same in your cart. Once we ship the item(s), you will receive another email containing the shipping details.

 

How will the delivery be done?

We process all deliveries through Transport & Channel partners.

All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.

What about warranty & hidden costs (sales tax, Vat.)?

There are no extra taxes, hidden costs or additional charges apart from shipping charges for invoice value less than N150,000. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

Does CHOICE deliver internationally?

CHOICE does not deliver items internationally for now. But you are more than welcome to make your purchases on our site from anywhere in Nigeria.

Replacement & Refund Policies

Replacement Guarantee? How do I get a defective item, ordered on www.choicesanitary.com.ng, replaced?

All physical products sold on www.choicesanitary.com.ng are covered under our Warranty Policy & will be replaced accordingly. Kindly visit warranty page on website for more details. In order to get a defective item replaced

Contact Customer Care via the CHOICE Care page or call us on 08172321764, within 5 days from the date of delivery.

The defective product or part will be recalled and a replacement will be shipped only after verification & approval by our service engineer/regional customer care head who will contact you within 48 hrs.

Please note –

Replacement can be for the entire product or part(s) of the product subject to availability of the same with CHOICE SANITARY.

Replacement is offered for the products sold at www.choicesanitary.com.ng.only.

All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.

 

How do I cancel an order on www.choicesanitary.com.ng?

For outright cancellations by you:

If you cancel your order within 24 hrs of placing it, we will refund the entire amount. Or else the order will be considered confirmed.

Note: If you receive a package that is open or looks to have been tampered with, do not accept it. Contact CHOICE sanitary Customer Care on 08172321764, and we will have the issue quickly resolved.

Following shall not be eligible for return or replacement –

Damages due to misuse of product;

Incidental damage due to malfunctioning of product;

Products with tampered or missing parts & packaging;

Any damage / defect which are not covered under the manufacturer’s warranty;

Any product that is returned without all original packaging and accessories, including the box, CHOICE's packaging if any, and all other items originally included with the product(s) delivered.

Special Notes

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on Account of the card holder having exceeded the preset limit mutually agreed by with our acquiring bank from time to time.